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C-2: Leadership Skills
Contracting and Confronting

 

Workshop Description

This workshop consists of two modules that provide skills to help you manage interpersonal relationships in the workplace, whether you are a manager, supervisor, team leader, project manager or individual contributor.

 

Contracting:
Getting results with and through others

It happens all too often.  We give others a project and a deadline, yet, the work is not completed on time.  Or, it is not done correctly.  Or, even worse, it is not done at all!  This module prevents negative outcomes and assures positive ones by acknowledging the fact that successful delegation depends on collaboration and, when necessary, problem solving.  We learn how to lead a discussion so that others clearly understand what we need from them; define the tools and information needed to get the job done; and follow up to ensure that steady progress is being made.

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Confronting:
Addressing Performance Issues

How can we have a productive meeting with someone who has broken his or her commitment to us? How do we hold them accountable and get them to honor their commitment? We learn how to get uncommitted, yet capable people back on track. We learn how to assess when it is appropriate to have this meeting, how to prepare for it, and how to handle the emotions that may arise. Ultimately we learn how to assure a successful outcome even when at times we need to bring up consequences.

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Workshop Objectives

Contracting:
Getting results with and through others

  • Learn an effective way to delegate responsibilities in a collaborative manner

  • Improve how you prepare for a delegation meeting

  • Lead the above discussion so that others clearly understand what you need from them

  • Discuss potential obstacles that could get in the way of not getting what you need

  • Develop effective ways to follow-up that ensure things will get done

Click here for "Contracting" description


Confronting:
Addressing Performance Issues

  • Learn how to hold a person accountable after they break their commitment

  • Assess when it is appropriate to confront another person when they break their commitment to you

  • Learn the appropriate steps in order to prepare for this meeting

  • Learn how to handle emotions that result from this process, before, during and after the meeting

  • Identify the consequences you are willing to execute if others are not willing to re-commit

  • Discover barriers that get in your way when communicating with others

Click here for "Confronting" description

 

Prerequisite:  None

 

Number of Days:  Two

Please contact Glenn Siebert at 440-572-5558 or Sales@PerspectiveView.com for a detailed outline of this workshop.
 

 

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Workshops:
Broken Commitments
C2: Leadership Skills
C4: Performance Skills
Coaching
Conflict Management
DCPS
Delegating for Business
Facilitation Skills - LEAN
The Grace of Communication
Leadership Skills
Meeting Mgmt & Facilitation
Presentation Skills
Sales Management Skills
Selling & Buying Styles
Skills for Sales Professionals
Survival Skills for Trainers
Working Styles

Web site revised on September 23, 2013
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