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Guiding Employees to Success


Workshop Description

Success in business is a team sport that requires effective coaching at every level. This two-day workshop is designed to make us effective coaches not just in theory – but also in practice. This workshop focuses on practical skills that are proven to work. It makes a clear distinction between coaching moderate to high performers, and managing people who, for numerous reasons, are difficult to work with. The first day, referred to as Smooth Sailing, is about observing on-the-job performance and giving objective feedback to associates who are open to hearing it. In contrast, day two is called Rough Sailing because the person we are coaching has a negative reaction to our feedback, or they say “no” to our request, or they become defensive when we confront them because they didn’t follow through with what they said they were going to do. 

Workshop Objectives

  • Understand the difference between coaching and managing

  • Help develop others who are willing but lack the skills or knowledge

  • Learn a process to deal with someone who’s able, but is not willing

  • Learn how to be objective when delivering feedback

  • Learn how to balance reinforcing and corrective feedback

  • State clearly what you want from others

  • Manage strong emotions in yourself and in others 

  • Use problem-solving tools to resolve interpersonal conflicts

  • Handle individuals whose behavior is not improving


Prerequisite:  None


Number of Days:  One

Please contact Glenn Siebert at 440-572-5558 or Sales@PerspectiveView.com for a detailed outline of this workshop.



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Web site revised on September 23, 2013
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