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Dealing with Challenging People & Situations:
Navigating Through Uncomfortable Circumstances

 

Workshop Description

This workshop is about navigating workplace challenges. Conflict is bound to happen but tension between individuals and groups does not have to be destructive. In fact, interpersonal differences can actually be healthy. They can give birth to new ideas and create stronger relationships between individuals and groups. When the situation finally comes to a head and you've got to act, your response makes all the difference. This is the course for you if you want to take the mystery out of the term Emotional Intelligence. In a nutshell, this workshop provides interpersonal skills and mental strategies that help individuals navigate through uncomfortable circumstances. The focus of this 2-day workshop is to provide participants with:

 

Workshop Objectives

  • Mental skills to stay calm during emotional situations

  • Observation skills to identify and articulate clearly and objectively what the problem is and how it negatively impacts productivity

  • Communication skills that help participants face up to colleagues with whom they don't see eye-to-eye

  • Questioning skills that will help individual contributors discover the core issue when others are upset with them

  • A roadmap for problem solving that focuses on a positive resolution and a win-win solution

  • A model to understand options available when a positive resolution is not viable

  • Discerning skills for when to use and when not to use the written word

  • Stabilizing skills to deal with pushback


Prerequisite:  None

 

Number of Days:  Two

Please contact Glenn Siebert at 440-572-5558 or Sales@PerspectiveView.com for a detailed outline of this workshop.

 

 

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