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The Grace of Communication:
Balancing Listening and Responding


Workshop Description

In the past, listening was defined as a one-step, passive process. No more! With todayís quality initiatives, high-performance work teams and empowerment, it is critical that listening become an active process Ė one that results in full comprehension, appreciation and cooperation. In this workshop, we learn to master active listening in the stages it occurs: awareness, attending and perceiving, interpreting and comprehending, assessing and responding. We also learn how to use active listening to help solve problems, by focusing on the functional, helpful, positive ways of responding to people who need our help.

Workshop Objectives

  • Determine the core problem or issue

  • Facilitate through problem resolution with another person

  • Learn the speaking barriers that undermine problem solving with another person

  • Gauge the timing of your input so you donít interfere in the other personís process

  • Become aware of your listening style

  • Understand the power of non-verbal communication

  • Clarify misunderstandings before responding

  • React and respond to the message in a way that is clear


Prerequisite:  None


Number of Days:  One

Please contact Glenn Siebert at 440-572-5558 or Sales@PerspectiveView.com for a detailed outline of this workshop.



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