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C-4: Leadership Skills
Communicating, Contracting, Counseling, Confronting

 

Workshop Description

This workshop consists of four modules that provide skills to help you manage interpersonal relationships in the workplace, whether you are a manager, supervisor, team leader, project manager or individual contributor.

 

Communicating:
Speaking and Listening

In the past, listening was defined as a one-step, passive process.  With today’s environment of high-performance work teams and empowerment, it is critical that listening become an active process – one that results in full comprehension, appreciation and cooperation.  In this module, we learn to master active listening in the stages it occurs: awareness, attending, interpreting and perception checking.

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Contracting:
Getting results with and through others

It happens all too often. We give others a project and a deadline. Yet, the work is not completed on time. Or, it is not done correctly. Or, even worse, it is not done at all! This module prevents negative outcomes and assures positive ones by acknowledging the fact that successful delegation depends on collaboration and, when necessary, problem solving. We learn how to lead a discussion so that others clearly understand what we need from them; define the tools and information needed to get the job done; and follow-up to ensure that steady progress is being made. Also, we learn how to hold the other person accountable when they have broken their commitment to us. We learn how to get uncommitted, yet capable people back on track and keep them there.

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Counseling:
Helping others resolve their own problems

In this module we learn how to apply active listening to help solve problems, by focusing on helpful and positive ways of responding to people who need our help.

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Confronting:
Addressing Performance Issues

How can we have a productive meeting with someone who has broken his or her commitment to us? How do we hold them accountable and get them to honor their    commitment? We learn how to get uncommitted, yet capable people back on track. We learn how to assess when it is appropriate to have this meeting, how to prepare for it, and how to handle the emotions that may arise. Ultimately we learn how to assure a successful outcome even when at times we need to bring up consequences.

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Workshop Objectives

Communicating:
Speaking and Listening

  • Understand the power of non-verbal communication

  • Clarify misunderstandings before speaking

  • Learn how to invite a response from others in order to gauge their reaction to your input

  • Learn derailing responses that undermine problem solving with another person

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Contracting:
Getting results with and through others

  • Learn an effective way to delegate responsibilities in a collaborative manner

  • Improve how you prepare for a delegation meeting

  • Lead the above discussion so that others clearly understand what you need from them

  • Discuss potential obstacles that could get in the way of not getting what you need

  • Develop effective ways to follow-up that ensure things will get done

  • Learn how to recognize individuals when they follow through

  • Help hold a person accountable after they break their commitment

  • Learn how to handle emotions that result from this process, before, during and after the meeting

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Counseling:
Helping others resolve their own problems

  • Facilitate a meeting through problem resolution with another person

  • Determine the core problem or issue

  • Clarify misunderstandings before responding

  • Gauge the timing of your input so you don't interfere in the other person's process

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Confronting:
Addressing Performance Issues

  • Assess when it is appropriate to confront another person when they break their commitment to you

  • Learn how to hold a person accountable after they break their commitment

  • Learn the appropriate steps in order to prepare for this meeting

  • Learn how to handle emotions that result from this process, before, during and after the meeting

  • Identify the consequences you are willing to execute if others are not willing to re-commit

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Prerequisite:  None

 

Number of Days:  Three


Please contact Glenn Siebert at 440-572-5558 or Sales@PerspectiveView.com for a detailed outline of this workshop.
 

 

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Workshops:
Broken Commitments
C2: Leadership Skills
C4: Performance Skills
Coaching
Conflict Management
DCPS
Delegating for Business
Facilitation Skills - LEAN
The Grace of Communication
Leadership Skills
Meeting Mgmt & Facilitation
Presentation Skills
Sales Management Skills
Selling & Buying Styles
Skills for Sales Professionals
Survival Skills for Trainers
Working Styles

Web site revised on September 23, 2013
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