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C-4: Performance Skills
Contracting, Conflict, Counseling, Coaching

 

Workshop Description

This workshop consists of four modules that provide skills to help you manage interpersonal relationships in the workplace, whether you are a manager, supervisor, team leader or project manager.

 

Contracting:
Getting results with and through others

It happens all too often. We give others a project and a deadline. Yet, the work is not completed on time. Or, it is not done correctly. Or, even worse, it is not done at all! This module prevents negative outcomes and assures positive ones by acknowledging the fact that successful delegation depends on collaboration and, when necessary, problem solving. We learn how to lead a discussion so that others clearly understand what we need from them; define the tools and information needed to get the job done; and follow-up to ensure that steady progress is being made. Also, we learn how to hold the other person accountable when they have broken their commitment to us. We learn how to get uncommitted, yet capable people back on track and keep them there.

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Conflict:

Conducting cooperative problem-solving discussion while staying calm

Conflict between individuals and groups does not have to be destructive. In fact, conflict can actually be healthy. It can give birth to new ideas and create stronger relationships between individuals and groups. The key is controlling your own emotions and being willing to resolve conflicts so both parties feel like winners. Win-Win! We address situations and arguments that annoy us, cause us stress and drain our productivity. We learn how to reduce the emotionality and awkwardness that accompanies conflict. We learn how to address others clearly and calmly to turn dissonance into harmony.

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Counseling:
Helping others resolve their own problems

In the past, listening was defined as a one-step, passive process. No more! With today’s quality initiatives, high-performance work teams and empowerment, it is critical that listening become an active process – one that results in full comprehension, appreciation and cooperation. In this module, we learn to master active listening in the stages it occurs: awareness, attending, interpreting and responding. We also learn how to use active listening to help solve problems, by focusing on helpful and positive ways of responding to people who need our help.

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Coaching:

Guiding employees to success

Success in business is a team sport that requires effective coaching at every level. This module is designed to make us effective coaches not just in theory – but in practice. This module focuses on practical skills that are proven to work. It makes a clear distinction between coaching moderate to high performers, and managing people who, for numerous reasons, are difficult to work with. This module is about observing on-the-job performance and giving objective feedback to associates who are open to hearing it.

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Workshop Objectives

Contracting:
Getting results with and through others

  • Learn an effective way to delegate responsibilities in a collaborative manner

  • Improve how you prepare for a delegation meeting

  • Lead the above discussion so that others clearly understand what you need from them

  • Discuss potential obstacles that could get in the way of not getting what you need

  • Develop effective ways to follow-up that ensure things will get done

  • Learn how to recognize individuals when they follow through

  • Help hold a person accountable after they break their commitment

  • Learn how to handle emotions that result from this process, before, during and after the meeting

Click here for "Contracting" description


Conflict:
Conducting a cooperative problem-solving discussion while staying calm

  • Identify misunderstandings in conflict situations

  • Discover the discipline of viewing others more objectively

  • Learn how to address others in a calm way

  • Help others clearly hear what you need from them

  • Become adept at cooperative forms of negotiating

  • Use strategies to deal with difficult emotions that may arise during conflict

  • Determine whether you have earned the right to confront others on their behavior

  • Identify and state the consequences you are willing to execute if others are not willing to re-commit

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Counseling:
Helping others resolve their own problems

  • Understand the power of non-verbal communication

  • Facilitate a meeting through problem resolution with another person

  • Determine the core problem or issue

  • Clarify misunderstandings before responding

  • Learn the speaking barriers that undermine problem solving with another person

  • Gauge the timing of your input so you don’t interfere in the other person’s process

Click here for "Counseling" description


Coaching:
Guiding employees to success

  • Understand the difference between coaching and managing

  • Help develop others who are willing but lack the skills or knowledge

  • Become adept at targeting your feedback so the other person is more willing to hear it

  • Learn how to be objective when delivering feedback

  • Discover how to balance reinforcing and corrective feedback

  • Learn strategies to deal with someone who’s able, but is not willing

Click here for "Coaching" description

 


Prerequisite:  None

 

Number of Days:  Four

Please contact Glenn Siebert at 440-572-5558 or Sales@PerspectiveView.com for a detailed outline of this workshop.
 

 

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Workshops:
Broken Commitments
C2: Leadership Skills
C4: Performance Skills
Coaching
Conflict Management
DCPS
Delegating for Business
Facilitation Skills - LEAN
The Grace of Communication
Leadership Skills
Meeting Mgmt & Facilitation
Presentation Skills
Sales Management Skills
Selling & Buying Styles
Skills for Sales Professionals
Survival Skills for Trainers
Working Styles

Web site revised on September 23, 2013
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